Customer Assurance

Refund & Cancellation Policy

Last Updated: October 16, 2026 • Clear, Fair & Transparent

At Z+ Mobile, customer satisfaction is our highest priority. We strive to provide transparent terms for repair cancellations, spare part returns, and payment refunds.

1. Service Booking Cancellation

Cancellation Before Dispatch (Free): You may cancel any service booking free of charge at any time before a technician or delivery person is dispatched to your doorstep. Any prepaid amount will be refunded 100% to your original payment method.
Cancellation After Arrival / Diagnosis (Nominal Inspection Fee): If a technician visits your location, completes full diagnostic testing, and you subsequently decide not to proceed with the suggested hardware replacement, a nominal inspection/visit charge of ₹199 will apply. The remainder of any prepaid fees will be refunded immediately.

2. Accessories & Product Returns

7-Day Replacement Guarantee: All mobile accessories (cables, adapters, cases, screen guards, audio gear) purchased on Z+ Mobile are eligible for free replacement within 7 days of delivery if the item is received defective, damaged, or incompatible with your model.
Return Conditions: Items must be returned in their original packaging with all included manuals and brand tags intact.
Out of Stock Refund: If a replacement unit for a defective item is not in stock, an immediate full refund will be issued.

3. Repair Warranty Claims & Re-Work

If a certified spare part replaced by Z+ Mobile experiences performance issues within the 6-month warranty period (e.g. display touch lag or battery non-charging without physical drop/liquid ingress), we will re-inspect and replace the defective part free of charge at your doorstep. If we are unable to resolve the issue, a full or pro-rata refund for the replaced component will be granted.

4. Z+ Care Subscriptions Cancellation

Z+ Care protection plans can be cancelled within 7 days of purchase for a full refund, provided no free claims or discounted repair benefits have been redeemed under the plan.

5. Refund Processing Mode & Timelines

Once an authorized refund is approved by our billing team:

Z+ Wallet Credit: Instant (available immediately for subsequent bookings or accessories).
UPI / Net Banking / Debit Card: Processed within 3 to 5 business days to the source bank account.
Credit Card: Credited within 5 to 7 business days depending on your bank's settlement cycle.

6. How to Request a Refund

To request a refund or report an issue with a completed service:

Open the Z+ Mobile App > Bookings > Request Support.
Email our support desk at zplusmobileservice@gmail.com with your Booking ID / Order ID.
Call our customer support helpline at +91 98849 93997.

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