Terms & Conditions

1. About Our Services

Z+ provides mobile phone repair, service, diagnostics, replacement of eligible parts, software-related services, and other mobile device-related services.

The availability of a particular service or spare part may vary depending on the device model, condition, and availability.

2. Device Inspection & Diagnosis

All devices may be inspected and diagnosed before repair.

The initial diagnosis may identify visible or suspected issues; additional problems may become apparent only after opening, testing, or repairing the device.

Any additional repair or replacement requirement will be communicated to the customer where reasonably possible before proceeding.

3. Repair Charges & Payment

Repair charges may vary depending on the device model, problem, required parts, and service involved.

The final amount will be communicated before or during the repair process, where applicable.

Customers are responsible for paying the agreed service charges and applicable taxes, if any.

4. Spare Parts

Replacement parts may be original, manufacturer-authorized, compatible, refurbished, or equivalent parts, depending on availability and the service selected.

Part availability and pricing may change without prior notice.

5. Data & Customer Responsibility

Customers are strongly advised to back up their personal data before submitting a device for repair.

Z+ will take reasonable care while handling customer devices, but cannot guarantee the preservation of personal data, applications, files, photographs, contacts, or other information stored on the device.

Customers are responsible for removing passwords, account locks, SIM cards, memory cards, or other personal items where necessary for the requested service.

6. Device Condition

Customers should disclose any known previous repairs, physical damage, water/liquid damage, accidental damage, or other relevant issues.

Devices with pre-existing damage may have additional risks during diagnosis or repair.

Z+ shall not be responsible for problems that are unrelated to the service performed or that arise from pre-existing damage, misuse, liquid damage, accidental damage, or unauthorized prior repairs, to the extent permitted by applicable law.

7. Service Warranty

Where a warranty is provided for a particular repair or replacement part, the warranty period and applicable conditions will be communicated to the customer.

Warranty generally applies only to the specific repair or part covered and does not automatically cover unrelated faults, physical damage, liquid damage, accidental damage, software issues, or subsequent unauthorized repairs.

Warranty terms may vary depending on the service and replacement part.

8. Cancellation & Refunds

Cancellation and refund eligibility may depend on the stage of the repair, parts already ordered or installed, and the specific service provided.

Any applicable refund will be handled in accordance with applicable law and the agreed service terms.

9. Unclaimed Devices

Customers are requested to collect repaired devices within the time communicated by Z+.

For devices remaining unclaimed for an extended period, Z+ may contact the customer using the contact details provided at the time of service and may take further action in accordance with applicable law.

10. Website Information

We make reasonable efforts to keep the information on this website accurate and up to date.

However, service availability, prices, offers, repair timelines, and other information may change without prior notice.

Website content should not be considered a guarantee of a particular repair outcome or completion time.

11. Third-Party Services & Links

Our website may contain links or references to third-party websites or services.

Z+ is not responsible for the content, availability, privacy practices, or policies of third-party websites.

12. Intellectual Property

All logos, brand names, photographs, graphics, text, designs, and other content appearing on the Z+ website are the property of Z+ or their respective owners and may not be copied, reproduced, modified, or commercially used without permission.

13. Limitation of Liability

Z+ will take reasonable care in providing its services. However, to the extent permitted by applicable law, Z+ shall not be liable for indirect, incidental, or consequential losses arising from circumstances beyond its reasonable control.

Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.

14. Changes to These Terms

Z+ may update these Terms & Conditions from time to time.

The updated version will be published on this website with the revised date.

15. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by the applicable laws of India.

Subject to applicable law, disputes shall be subject to the jurisdiction of the appropriate courts and authorities having jurisdiction over the location of Z+.

16. Contact Us

For questions regarding these Terms & Conditions or our services, please contact: